PRIVACY POLICY

Last updated 12/11/2016

This Privacy Policy describes the manner in which TIDY LIVING, LLC. (“Tidy Living”) collects, uses, discloses and otherwise treats personally identifiable information (“Personal Information”) and other data that Tidy Living collects from you when you are using or accessing the website available at tidyliving.com (the “Services”). By using the Website and providing any Personal Information you agree that your information may be used and disclosed as described below.

SPECIAL NOTE TO PARENTS:

Tidy Living takes the privacy of children seriously. The Website is not directed at children, we do not knowingly collect personal information from children under the age of 13 through the Website and we request that children under the age of 13 not make any orders or submit any personal information through the Website.

If we learn that we have inadvertently received or collected personal information from a child under 13 years of age, we will remove such information from our database.

WHAT TYPES OF PERSONAL INFORMATION DOES TIDY LIVING GATHER?

All information that you input when using the Services is subject to collection, use and storage by Tidy Living. Such information may include, but is not limited to, your name, birth date, email and physical address, phone number, credit card information, purchase information and product reviews and preferences.

We may also automatically collect information regarding your interaction with, and use of, the Website and with our team. We may use a variety of methods to collect this information, including, but not limited to, cookies, pixel tags, web beacons, embedded web links and other commonly used information gathering tools (“Automatic Data Collection Tools”). These Automatic Data Collection Tools collect certain standard information that your browser sends to us such as your browser type and language, access times, IP address, user-agent string and click stream behavior.  See also the section on “Cookies” below.

PAYMENT INFORMATION

Our store is hosted through WiredTree while Magento is our main online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WiredTree's data storage, databases and the general G application. WiredTree stores your data on a secure server behind a firewall.

We use BrainTree (a PayPal company) for the acceptance of payments made through our Website. PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read PayPal's Privacy Policy here.

SHARING ON SOCIAL MEDIA

You may, in your sole discretion, share your preferences and purchases with others through third party platforms such as Facebook® and Twitter®. Your activity published on those platforms is at your sole discretion and risk and will be governed by the terms and privacy policies in effect for such third party platforms.    We may also collect personal information associated with your social media accounts if you choose to interact with us on those third-party platforms.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send certain specific submissions (for example product review entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or the Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

HOW DOES TIDY LIVING USE PERSONAL INFORMATION IT RECEIVES FROM ME?

Tidy Living may use the personal information about you collected through the website, to do the following:

·         Assist with and activate your Account

·         Facilitate product purchases and returns

·         Respond to your questions, comments and instructions

·         Investigate or take action regarding violations or suspected violations of law or our terms

·         Maintain the integrity of our network and address security issues

·         Enhance, Operate, Improve and Analyze our product and service offerings

·         Enhance, customize, and personalize your Tidy Living experiences and communications

·         Operate, provide, improve and maintain the Website, including analyzing user behavior and trends

·         Send you administrative messages and other information about Tidy Living and its product offerings

·         Communicate with you about your Tidy Living product(s), account information or customer service

·         Communicate with you about products, services and events, and for other promotional purposes

·         Administer contests, promotions, events, surveys or other features

·         Display relevant marketing to you

WITH WHOM DOES TIDY LIVING SHARE THE PERSONAL INFORMATION IT RECEIVES FROM ME?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below or as otherwise permitted by law.

We employ other companies (including our affiliates) and individuals in the US and Canada to perform functions on our behalf. Tidy Living works with support companies who assist with the administration of the Website, including, but not limited to, hosting the Website on their servers, and assisting with your questions and technical issues. Our service companies are contractually required to use any data they can access only for the above purposes and to never disclose these data to third parties.  For additional information about the way in which our US and Canadian service providers treat your personal information, contact us as set out in the “Contact Us” section below.

HOW CAN I ACCESS, REVIEW AND UPDATE MY PERSONAL INFORMATION?

Upon request, we will provide you with an opportunity to access the personal information we have about you in our custody or control. Personal information will be provided in an understandable form within a reasonable time and at minimal or no cost to you.

In certain situations, we may not be able to provide access to all of the personal information that we hold about you. For example, we may not be able to provide access to information if doing so would likely reveal personal information about a third party or could reasonably be expected to threaten the life or security of another individual. Also, we may not provide access to information if disclosure would reveal confidential commercial information, if the information is protected by solicitor-client privilege, if the information was generated in the course of a formal dispute resolution process, or if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law. If access to personal information cannot be provided, we shall provide the reasons for denying access.

Upon request, we will also provide information about our use and disclosure of your personal information and, where reasonably possible, we will state the source of the information. In providing an account of disclosure, we will provide a list of organizations to which we may have disclosed personal information about you when it is not possible to provide an actual list.

In order to safeguard personal information, you may be required to provide sufficient identification information to permit us to account for the existence, use and disclosure of personal information and to authorize access to your file. Any such information will be used only for this purpose.

We will promptly correct or complete any personal information found to be inaccurate or incomplete. Any unresolved differences as to accuracy or completeness will be noted in your file. Where appropriate, we will transmit to third parties having access to the personal information in question any amended information or the existence of any unresolved differences.

WHAT ARE “COOKIES” AND HOW DOES TIDY LIVING’S WEBSITE USE THEM?

Our website uses “cookies” to permit the website to recognize you as a recent visitor. A cookie is a small data file that a website can use to store information on your computer and later retrieve that data. We use cookies to better understand your interests and preferences, to enhance your experience on our website by recognizing your personal preferences on future visits and to provide you with personalized services and content including, with your consent, via email. For example, we use cookies to store information about your default province or products you place in your shopping cart to recognize you and pages you’ve visited while on our website.

We also use cookies and work with third party service providers who use cookies to collect traffic data (including but not limited to Google and Facebook) and other information about your use of our website and to help us display personalized content to you. We and our service providers use this information to analyze usage of our website and services and to improve the operation of our website, services and business generally.

Our cookies do not contain your name or sensitive information, such as your credit card number. You may choose to decline to accept cookies, if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website. 

DOES TIDY LIVING’S WEBSITE DISPLAY INTEREST BASED ADVERTISING?

Cookies placed on your computer by our website from our third party service providers are used to collect information about the online activities of users of our website. We do not permit these third party service providers to collect certain personal information on our website, such as your name, email address, or credit card number.  However, these service providers collect information about your apparent interests when you view or interact with our website, third-party websites or an advertisement. The information gathered by these third parties is used to: (i) make predictions about your characteristics, interests or preferences; (ii) inform, optimize, and serve customized advertisements on our website and across the Internet based on your apparent interests; and (iii) measure the effectiveness of those customized advertisements. These third parties allow us and others to provide you with customized advertising across the Internet through their advertising networks. These third parties also share some of the information they collect with us, for example, information about the effectiveness of our customized advertisements. This practice is commonly referred to as Interest Based Advertising or Online Behavioural Advertising.

THIRD PARTY LINKS

Our website may contain links to other websites that we do not own or operate.  Also, links to our website may be featured on third party websites on which we advertise.  Except as provided herein, we will not provide any of your personal information to these third parties without your consent.  These links are not intended as an endorsement of or a referral to the linked websites.  The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.  We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure or otherwise treat your personal information.

DISCLOSURE OF PERSONAL INFORMATION TO PROTECT TIDY LIVING AND OTHERS

We release account and other personal information when we or our service providers believe release is appropriate to comply with applicable US, Canadian or other law; respond to a search warrant or other legally valid inquiry or order; enforce or apply our Privacy Policy, terms and other agreements; or investigate and protect the rights, property or safety of our company, customers, our website users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.  Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

MERGER, ACQUISITION, SALE/TRANSFER OF ASSETS OR BUSINESS

If our company is acquired by or merged with or into another entity, or if our assets or business is sold or transferred to another entity (including transfers made as part of insolvency or bankruptcy proceedings), or if we undergo a corporate reorganization or other change in corporate control, your personal information may be transferred to another entity. 

WITH YOUR CONSENT

Other than as described above, when we are required to do so by law, you will receive notice when information about you may be disclosed to third parties and you will have an opportunity to choose not to share the information. We will not share your personal information for this purpose without your prior consent.

INFORMATION SECURITY

Information security is important to Tidy Living. We have established appropriate physical, electronic and managerial safeguards to protect the information we collect from you or about you. These safeguards are regularly reviewed to protect against unauthorized access, modification, disclosure and improper use of your information, and to maintain the accuracy and integrity of that data. We use a variety of security measures, including encryption and authentication tools, to help protect your information. However, like other companies, Tidy Living cannot guarantee 100% the security or confidentiality of the information you provide to us. Consequently, while we endeavor to safeguard your Personal Information against unauthorized access, modification, disclosure and improper use, we do not warrant or guarantee the absolute security of any Personal Information you transmit to, from or through the Website.

KEEPING YOUR ACCOUNT INFORMATION PRIVATE

You are solely responsible for maintaining the confidentiality and security of your account and password and for all activities that occur on or through your account, and you agree to immediately notify Tidy Living of any security breach of your account.  For details on the way in which we safeguard your personal information, see the section on “Information Security” above.

CHANGES

We may update this Privacy Policy from time to time without prior notice. Any changes to our Privacy Policy will become effective upon posting of the updated Privacy Policy on the Website. If you are a registered customer, we may also notify you of any changes to this Privacy Policy via email.

CONTACT US

If you have any questions regarding privacy while using the Website, or otherwise need to contact us about anything related to this Privacy Policy, please contact us at:

Tidy Living LLC.

1770 S. Vineyard Ave., Ontario, CA 91761

[email protected]iving.com

If you have any questions, concerns or comments about our Privacy Policy, or reason to believe we may have failed to adhere to this Privacy Policy, you may contact our Privacy Officer using the contact information set out below. Our Privacy Officer is accountable for Tidy Living’s compliance with this Privacy Policy and applicable privacy legislation.

Send us an email at: 
Write us at: 

[email protected]
Tim Mayeur
Privacy Officer
Tidy Living
1770 S. Vineyard Ave
Ontario, California
91761

We will respond and process your requests or investigate your concern as quickly as possible.